Privacy policy

Last update: 15.11.2025

This policy describes how NeuraLinka collects, uses and protects users' personal data. We respect your privacy and strive for transparency in the processing of information.

1. General provisions

1.1. By using the NeuraLinka website and services, you agree to the terms of this Policy.

1.2. We process only the information that is necessary to provide and improve the service.

1.3. NeuraLinka operates in accordance with the legislation of the Russian Federation and international standards in the field of data protection (GDPR, 152-FZ, etc.).

2. What data do we collect?

We may collect the following categories of data:

Registration data: email address, password, username.
Payment information: transaction data (processed by payment operators — Stripe, YooMoney).
Technical data: IP address, browser type, language, login time, cookies.
User Content: Model requests, chat history, uploaded files (text, images, audio).

We do not store passwords in clear text and do not share personal data with third parties without your consent.

3. How we use the data

Your data is used exclusively for:

providing access to the service and its functions;
processing requests to AI models;
replenishment and write-off of loans;
service quality improvements and performance analysis;
notifications about important changes or security.

4. Data storage and protection

All data is transmitted over secure channels (TLS).
Information is stored on servers in data centers with a high level of security.
Access to personal data is limited and is provided only to authorized employees.
We take measures to prevent leaks, losses and unauthorized access.

5. Cookies and Analytics

NeuraLinka uses cookies for:

user authorization;
saving language and interface settings;
traffic analysis (Google Analytics or similar tools).

You can disable cookies in your browser settings, but this may limit the operation of the site.

6. Transfer of data to third parties

We do not share your data with third parties, except in cases where it is necessary for:

making payments (Stripe, YooMoney);
works of third-party AI models (OpenAI, Anthropic, ElevenLabs, etc.) — only on your request;
compliance with legal requirements.

7. Data retention periods

Personal data is stored until the user deletes the account or until the purposes of processing are achieved. You can request data deletion at any time by contacting customer support.

8. User rights

You have the right:

receive information about the stored data;
change or delete your data;
revoke consent to processing;
file a complaint with the supervisory authorities in case of violation of rights.

9. Policy Changes

NeuraLinka may update this Policy. The new version takes effect from the moment of publication on the /privacy-policy page. The date of the last update is indicated at the beginning of the document.

10. Contacts

If you have any questions about privacy, please contact us via the feedback form.