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Frequently Asked Questions (FAQ)

Here you can find answers to the main questions of NeuraLinka users about the operation of the platform, loans and technical features.

General questions

What is NeuraLinka?

NeuraLinka is a single point of access to the best artificial intelligence models. You can communicate with neural networks, create images, analyze data, and work with audio — all in one interface.

Do I need to register for use?

Yes, registration is required to save your chat history, balance management, and personal settings.

Which devices does NeuraLinka work on?

The service is available via a browser on PCs, tablets, and smartphones. Modern versions of Chrome, Safari, Firefox, and Edge are supported.

Balance and credits

What are loans? Credits are an internal unit of payment for using AI models. One request can cost from 1 to several credits, depending on the model and the complexity of the task.

How do I top up my balance?

Replenishment is available via:

  • Bank cards (Stripe)
  • YooMoney (for users from the Russian Federation)
  • Promo codes and affiliate programs

All payments go through a secure connection (TLS).

Are my loans burning out?

No. The credits have no expiration date and remain on your account while you use it.

Is it possible to repay loans?

Yes, if a technical error has occurred or the request has not been processed. Contact customer support.

Using models

Which models are supported?

Available models include:

  • GPT-4, Claude, Gemini
  • DALL·E, Stable Diffusion, Midjourney
  • Whisper, ElevenLabs, TTS, ASR

You can view the full list on the Supported models page.

Is it possible to choose a specific model?

Yes, the user can independently select a model for each task. By default, the system automatically selects the optimal neural network for the type of query.

Are my data and chats saved?

Yes, your chats are saved in your profile and are available only to you. We do not use your data to train models. For more information, see Privacy Policy.

Technical issues

What should I do if the request is not executed?

Check the stability of the connection and the availability of credits. If the problem persists, contact customer support.

Is the API supported?

Yes. Developers can connect via the NeuraLinka API. The documentation is available in the For developers.

Is it possible to integrate NeuraLinka into your own product?

Yes. The platform provides a flexible API and billing system. For more information, see the Partnership section.

Legal and security issues

How do you ensure data security?

Data transmission and storage are protected by encryption (TLS). Access to the account is possible only after authorization.

What should I do if my account is blocked?

Blocking occurs when the Acceptable-use-policy is violated. If you think that an error has occurred, please contact support.

Can I delete my account?

Yes. To delete your account, send a request via the feedback form.